Arunodaya University Itanagar
Itanagar,Arunachal Pradesh,India
: +91 - 828 101 0854
https://arunodayauniversity.ac.in/
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- University
- Co - Education
- ESTD 2014
- Private University
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Diploma in Customer Relationship Management
Diploma in Customer Relationship Manager
Course
This Diploma in Customer Relationship Management program offered by Arunodaya University aims to address the growth in service industries and with it the need for customer-supplier relationships. This program equips the student with skills and knowledge skills related to customer service/ customer retention, relationship management, services marketing; call center management, account management, service design, and service quality management. The areas stressed in the study are data management, sales force automation, customer satisfaction, and loyalty, sales force automation, and the current and future status of CRM. The curriculum includes The Sale Process, Telephone Techniques, Overcoming Objections, and Closing Techniques.Customer Relationship Management is a field that assists the students with the skills and tools necessary to cultivate and enhance the relationship between a company and its clients. The students are hired in internet services, banks, and e-commerce sectors.
Duration : 1 Year
Eligibility : The candidate with 10+2 or equivalent from a recognized university can apply
Higher Studies : The student can go for graduation in relevant subjects
Career Opportunities
- CRM Specialist
- Relationship Manager
- Product Manager
- Customer Relationship Manager
